Find answers about rubbish and junk removal, Instant Pricing and Large Load bookings, or contact us if you need a hand.
Chuck connects you with local haulers who can collect and remove your unwanted items. Choose Instant Pricing to see a price upfront for eligible items, or choose Large Load to request and review quotes from haulers. Once your booking is confirmed, your hauler takes care of the pickup.
Choose Instant Pricing when you know what items need to go and want to see a price and book straight away. It's a good fit for eligible individual items such as a mattress, bed base, sofa, fridge or washing machine. Choose Large Load when you have a mixed pile, a larger or unusual job, or details that are difficult to capture as individual items. Describe the job and add photos so haulers can assess it and provide quotes for you to consider.
Chuck can help with rubbish and junk removal, including mattresses, bed bases and frames, sofas and couches, fridges, washing machines, other appliances, furniture, general rubbish and garden waste. Tell us exactly what you need removed when booking so the right price or quote can be provided. Availability can depend on the item, location and job details.
Hazardous materials such as asbestos, chemicals and flammable liquids are not suitable for a standard pickup. If you're unsure about an item, contact us before booking.
Chuck offers rubbish and junk removal in Auckland, Hamilton and Cambridge. Availability and pickup options can vary by location and hauler.
Instant Pricing lets you select eligible items, see the price before you book and choose from the available pickup options. Your price covers collection, loading, transport and disposal for the items and details included in your booking.
Instant Pricing bookings are usually assigned to a hauler within 30 minutes, and sometimes within minutes. Assignment times can vary with hauler availability and your job details, so this is an estimate rather than a guarantee. Assignment is separate from your scheduled pickup time.
Choose from the pickup options shown when you book. The available dates, times and prices can vary by location, job details and hauler availability. Your pickup time is separate from the time it takes to assign a hauler.
Yes. If the Add items option is available on your booking, you can request to add eligible items through your job details before 7 pm on the day before your scheduled collection. You'll see and approve any extra charge before confirming. If the deadline has passed or you need help, contact us.
Make sure your booking accurately describes the items and access required. If something changes, check your job details and contact your hauler or contact Chuck for help. Changes may affect the price or pickup arrangements.
Describe what needs removing, add helpful photos, provide the pickup location and select your preferred availability. Haulers can review the job and send quotes. You can review the offers and choose one that suits you; the booking is confirmed when you accept a quote and complete the required payment.
Large Load is useful for a mixed pile, a large clean-out, unusual items or a job where the amount or access needs a hauler's assessment. Clear photos and an accurate description help haulers understand the work and provide useful quotes.
Quote response times vary depending on the job, location and hauler availability. A Large Load job is assigned only after you accept an offer and complete the booking. The usual Instant Pricing assignment estimate does not guarantee when quotes will arrive.
Check that your description, photos, pickup location and availability give haulers enough information. If you still need help, contact us. Receiving a quote or finding a hauler cannot be guaranteed.
Include the items or material to be removed, their quantity or approximate size, the pickup address and any access details, such as stairs or difficult entry. Add clear photos where requested, especially for Large Load requests. Accurate details help avoid delays or a change in price.
For outside collection, leave your items in an accessible spot outside but still within your property, such as your driveway, front yard or patio. Please don't leave them on the kerb or footpath. Tell us exactly where they are so your hauler can find them. For in-home collection, your hauler collects the items from inside your home. The pickup options available depend on your booking; some Instant Pricing options require items to be left outside.
Make the agreed items accessible and clear a safe path for your hauler. For outside collection, keep them within your property and let your hauler know where to find them. For in-home collection, arrange access and identify the items to be removed.
For outside collection, you don’t need to be home if your items are accessible, clearly identified and within your property. For in-home collection, arrange access with your hauler. Check your booking details and share any special instructions.
With Instant Pricing, you'll see the price before you confirm. For a Large Load request, haulers provide offers based on the information you submit, and you can review them before accepting one. Price and availability depend on the items, location, access and pickup options.
Payment is handled online when you confirm an Instant Pricing booking or accept a quote. Review the amount and booking details before completing payment.
The price is based on the items and details provided. If the items, quantity or access requirements change, the price or arrangements may need to be updated. Contact your hauler or Chuck if your job details change.
Open your job details in the dashboard and follow the cancellation instructions shown. Any applicable cancellation terms will depend on your booking and when you cancel. If you need help, contact us.
If you need to change your pickup time, contact your hauler as soon as possible to discuss the available options. If you can't reach them or need further help, contact Chuck.
First, check your booking details and message your hauler through the dashboard. If you can't resolve it, contact Chuck and we'll help with the next steps.
Open your job in the dashboard and use the messaging option to discuss your pickup or access instructions. If you need help from Chuck, use our contact page.
Start your booking to see the available options for your items and location.
Get your price